MyEcoLoft.com charges a 15% restocking fee on any returned item plus the buyer needs to pay all return shipping. We have never had an item returned unless defective to date and take great pride in that. Pure Rest is an excellent company to do business with and they take care of everyone very well.

Adult Mattresses:

Your Pure-Rest Natural Mattress has been crafted expertly by hand with our exclusive high quality and absolutely pure fibers. We have third party testing to give confidence to your customer that they are indeed pure. Each part of your mattress and foundation is covered by a 10 year fixed and 20 year prorated warranty for your peace of mind. Our warranty covers all component parts of your mattress system against defects in materials or workmanship. If you feel your mattress is defective please contact us so we can rapidly remedy the situation. We will repair or replace defective part at our discretion. We do not ask the customer to pay shipping for our errors. So if it is our error we will pick up the shipping cost. In addition, we have your name in our database so you do not need to fear losing your receipt.

Due to the nature of mattresses there are a few conditions where a warranty is voided.

NOT COVERED:

ZEUS ADULT MATTRESSES: Our Zeus mattress carries a 25 year warranty. Fifteen year fixed and 25 year prorated. This warranty excludes the top 20-25 ILD layer which carries the
standard mattress warranty. This top layer could wear faster over time due to heavy weight, excess use, etc. as it is a softer layer. This is normal and this layer can be replaced inexpensively if you use your mattress past 20 years. This mattress features our comfort exchange warranty. If, within 10 days, you wish to exchange 1-3 slabs of the mattress for a firmer or softer feel, you can send back UPS in box and we will ship out requested slab at our expense.

Bedding Warranty:

Each bedding item has a warranty.

• All items have a warranty against actual defects in first year.
• Toppers, Mattress Pads have warranty for an additional 2 years for anything exceeding normal compression.
• Warranty does not cover misuse, stains, or normal wear.
• We do warranty our workmanship to include seams splitting, or fabric defects.